Furniture Purchasing Policy

 

 

 

1. Final Sale

 

 

All furniture items are final sale once ordered. Due to the custom and made-to-order nature of furniture, no returns, exchanges, or cancellations are permitted after an order has been placed.

 

 

 

2. Pricing

 

 

• All pricing is subject to change without notice until payment is received

• Prices do not include delivery, freight, white-glove service, installation, or taxes unless otherwise stated

• Promotional pricing is time-sensitive and not guaranteed once expired

 

 

 

3. Payment Terms

 

 

• Full payment is required before any furniture order is placed

• Orders will not be submitted to the vendor until payment clears

• Partial payments or deposits do not secure inventory

 

 

 

4. Lead Times

 

 

• Estimated lead times are provided by vendors and are not guaranteed

• Delays may occur due to manufacturing, freight, port delays, or weather

• Kouture Luxury Decor is not responsible for vendor or carrier delays

 

 

 

5. Dimensions & Fit

 

 

• Client is responsible for confirming all measurements, clearances, doorways, elevators, and access points

• Kouture Luxury Decor is not responsible for items that do not fit due to incorrect measurements or site conditions

 

 

 

6. Color, Finish & Material Variations

 

 

• Fabric, wood, stone, and finish variations are natural and expected

• Actual colors may vary slightly from digital images or samples

• Variations do not constitute defects

 

 

 

7. Delivery & Damage

 

 

• Furniture should be inspected immediately upon delivery

• Any visible damage must be noted with the carrier at the time of delivery

• Concealed damage must be reported within 48 hours of delivery

• Kouture Luxury Decor is not responsible for damage caused after delivery or installation

 

 

 

8. Assembly & Installation

 

 

• Most furniture arrives fully assembled unless noted otherwise

• Installation services are not included unless specifically contracted

• Leg installation or minor assembly may be required on select items

 

 

 

9. Storage

 

 

• Kouture Luxury Decor does not provide storage unless contracted separately

• Storage fees may apply if delivery is delayed due to client readiness

 

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10. Acceptance

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By approving furniture selections and submitting payment, the client acknowledges and accepts all terms outlined in this policy.

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Please let me know if you have any questions before we proceed with ordering.

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How Long Does Furniture Take to Ship?

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In-Stock Furniture

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Estimated: 2–4 weeks

• Items are already manufactured

• Time includes processing, freight pickup, and delivery scheduling

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Made-to-Order / Performance Fabric Furniture

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Estimated: 6–12 weeks

• Most sofas, sectionals, and accent chairs fall into this category

• Time includes production + freight transit

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Custom or Specialty Pieces

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Estimated: 12–20+ weeks

• Custom finishes, special fabrics, or overseas production

• Extended timelines due to manufacturing and port logistics

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Modular Sectionals

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Estimated: 8–14 weeks

• Multiple pieces produced and shipped together

• Timing depends on the slowest component in the order

 

 

 

Delivery Factors That May Affect Timing

 

 

• Vendor production schedules

• Freight carrier availability

• Port congestion or weather delays

• Holidays and peak seasons

• White-glove or special delivery services

 

 

 

Important Notes for Clients

 

 

• Shipping timelines are estimates, not guarantees

• Orders are not placed until full payment is received

• Delays outside of designer control do not qualify for refunds or cancellations

 

 

 

Designer Tip (Optional Line to Use):

 

 

For project planning purposes, we always recommend ordering furniture as early as possible to avoid delays.